Business Must Be Booming When...

Actual experiences that make us wonder just how bad the economy really is.

IMDB can tell me that they take my complaint about a design flaw seriously, but not that seriously.

I'm having problems logging in
by - bg@bernardglassman.net (25 Aug 2008 06:24:35 PM)
Your reply did not respond to my complaint. You wrote "We
ask for a valid active credit card for security reasons: a
valid credit card lets us verify the user's identity and
avoid multiple sign-ups for trial memberships.

You can rest assured that for the duration of your free
trial you will not be charged and you may cancel anytime
within the trial period. If you decide that you like the
service and wish to stay on as a subscriber, you won't have
to do anything; you will be automatically charged for the
selected membership level."

My point was that you should let users know at the outset,
not after filling out several fields, that you want this
info. I also think that the default should be for the
membership to go on hold unless the person opts in.
Otherwise, there will be accidental memberships.

Doubtless I'll get another robo-response, but hope springs
eternal.

BG

Re: I'm having problems logging in
by - IMDbPro.com Help Desk (26 Aug 2008 03:03:21 AM)
Thank you for contacting us!
This is a confirmation that your message was received.

Due to the massive quantities of feedback we receive every day, we regret that we are unable to provide a personalized response or follow-up on the progress of every issue that is brought to our attention, but please rest assured that your message has been forwarded to the staff in charge of the relevant section of the site for their information and/or appropriate action.

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----
Regards,
Ann
The IMDbPro.com Help Desk

...the Domino's driver screams because I'm having trouble with a bad gate-opener..."Move it! I've got pizza!"

I'm trying to deliver a friend to her home in a cosmetically gated apartment complex, and the keypad is broken. I'm punching the thing to no avail. The Domino's driver behind me is screaming and cursing. I know she will have to pay for the pizza if it's delivered late, but she couldn't open it either. Finally, someone manages to, and we all snake through the gate. Then a new line of cars starts to pile up. I see them as I'm leaving, and I see the police arrive. So much for security.

...the plumbing supply rep sells me a vanity and sink and fails to tell me faucet in the pic isn't included.

When I ask her why she never sold me a faucet she says "I just assumed you already had one." A plumbing supply salesperson, no less. She also never mentioned that the vanity would arrive in about 17 pieces that would need to be assembled, or that it would not match the standard locations of the water supply and drain in the wall. And this is one of the two best plumbing supply places in the Chapel Hill area. Yoiks.